Delivery & Returns

Delivery Times

• All items are handmade in the UK and typically dispatched within 3 days of order placement.
• Standard UK delivery starts at £3.95.
• Express Delivery (1-2 working days): £7.50.
• Orders placed after 12pm on Friday or over the weekend will be dispatched on the following Monday.
• We aim to dispatch orders within 2 working days. Please allow up to 4 working days during peak periods.
• Free Shipping on UK orders over £75.
• Goods may require a signature upon delivery.

International Delivery

• Orders up to £49.99: Europe £8, Rest of the World £25.
• Orders £50 - £99.99: Europe £15, Rest of the World £35.
• Orders £100 - £199.99: Europe £30, Rest of the World £50.
• Orders over £200: Europe £40, Rest of the World £70.

Stock

• Out-of-stock items are made to order and may take up to 6 weeks for dispatch.
• For urgent orders, please contact us to possibly expedite at additional cost.

COVID-19 Update

• We are implementing all safety precautions for the well-being of our customers and couriers, including contact-free deliveries.
• Delivery times may be longer than usual due to social distancing measures.
• Shipping restrictions to certain countries may apply; these orders will be dispatched as soon as possible.

Packaging

• Items are securely packaged in tissue paper and sent in a postal bag.

Returns Policy

• Full-priced items can be returned for an exchange or full refund within 14 days of receipt.
• Sale items are non-refundable.
• Returned items must be in resalable condition, or a deduction of up to 20% may apply.
• Returns should be sent via a tracked service; we are not liable for items lost in transit.
• Return postage costs are the responsibility of the customer unless the items are faulty.
• International returns should be labelled "Returned for Repair" or "Return for Refund" to avoid UK customs delays.
• Send returns to: Tracey Cooper, Blackhill Farm, Warwick Road, Snitterfield, Warwickshire, CV370PT.
• Refunds for gifts are credited to the original purchaser.
• Exchange differences will be refunded or charged accordingly.
• Re-delivery charges apply for exchanges.

EU & International Orders

• All orders are sent via tracked delivery services.
• Customers are responsible for all duties and customs charges.