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Delivery & Returns

Delivery Times

  • All items are handmade in the UK and typically dispatched within 3 days of order placement.
  • Standard UK delivery starts at £3.95.
  • Express Delivery (1-2 working days): £7.50.
  • Orders placed after 12pm on Friday or over the weekend will be dispatched on the following Monday.
  • We aim to dispatch orders within 2 working days. Please allow up to 4 working days during peak periods.
  • Free Shipping on UK orders over £75.
  • Goods may require a signature upon delivery.

International Delivery

  • Orders up to £49.99: Europe £8, Rest of the World £25.
  • Orders £50 - £99.99: Europe £15, Rest of the World £35.
  • Orders £100 - £199.99: Europe £30, Rest of the World £50.
  • Orders over £200: Europe £40, Rest of the World £70.

Stock

  • Out-of-stock items are made to order and may take up to 6 weeks for dispatch.
  • For urgent orders, please contact us to possibly expedite at additional cost.

COVID-19 Update

  • We are implementing all safety precautions for the well-being of our customers and couriers, including contact-free deliveries.
  • Delivery times may be longer than usual due to social distancing measures.
  • Shipping restrictions to certain countries may apply; these orders will be dispatched as soon as possible.

Packaging

  • Items are securely packaged in tissue paper and sent in a postal bag.

Returns Policy

  • Full-priced items can be returned for an exchange or full refund within 14 days of receipt.
  • Sale items are non-refundable.
  • Returned items must be in resalable condition, or a deduction of up to 20% may apply.
  • Returns should be sent via a tracked service; we are not liable for items lost in transit.
  • Return postage costs are the responsibility of the customer unless the items are faulty.
  • International returns should be labelled "Returned for Repair" or "Return for Refund" to avoid UK customs delays.
  • Send returns to: Tracey Cooper, Blackhill Farm, Warwick Road, Snitterfield, Warwickshire, CV370PT.
  • Refunds for gifts are credited to the original purchaser.
  • Exchange differences will be refunded or charged accordingly.
  • Re-delivery charges apply for exchanges.

EU & International Orders

  • All orders are sent via tracked delivery services.
  • Customers are responsible for all duties and customs charges.